Information on the products handled in our shop and the transaction conditions.

 [About the Malaysian DVD Version] 
This site purchases and sells a regular version of DVD with a hologram issued by the Malaysian central government agency KPDN (Ministry of Domestic Trade and Consumer Affairs) for each title directly from the manufacturer licensed by the agency. It is also sold at the Japan Rakuten Shopping Mall site, so please purchase with confidence.
 [DVD standard] 
 ・Image output method: NTSC 
 ・Region code: Region free 
 * Since it is not affected by the region code, it can be played on your own DVD player / PC / Prestation 
 [About Image Quality] 
The DVDs were compressed and recorded on DVD9 with titles before terrestrial digital broadcasting, the image quality is inferior with Japanese products. No need to worry, there is no hindrance to viewing.
 [About Audio] 
The products is based on the original Japanese voice. English and Chinese voices may be recorded at the same time. Audio recordings in two or more languages ​​can be viewed in English or Chinese with audio selection. Please check the audio on the back of the product package. 
 [About Subtitle Selection and Subtitle ON / OFF] 
Since it is a product manufactured on the assumption that it will be sold in Malaysia, subtitles can be selected from English, Malay, and Chinese.  Select subtitles on / off from the main menu setup. Please check the subtitles on the back of the product package. 
 [When Playback Failure Occurs] 
In rare cases with Malaysian DVD playback failure may occur, such as inability to play or freezing on the way. There are three main causes:
① is a board failure or initial failure  
② is poor reading due to the dirt of the player (this occurs because the sensitivity of the disc is poor compared to Japanese DVD) 
③ is compatibility with players 
If you cannot watch the disc, we will do disc exchange at free of charge if it is caused by ②③ after confirmation of playback. If it cannot be viewed, please contact us after confirming by watching it with multiple players in advance. 
 [About The Price of DVD] 
This site sells for around 3,500 to 8,000 yen (USD30 to USD80). The version of Malaysia DVD is sold at a very reasonable price from one season recording to a complete box.  We are very pleased with our customers who value cost performance. Customers who purchase 15,000 yen or more in an order will receive a 10% discount.
 [About Shipping Method] 
After payment is confirmed, we will ship from our company (Malaysia) by international mail (with tracking).  Please allow delivery time at least 2 weeks from the shipment date to the time you receive the items. If you purchase 8 or more item in an order, we will ship by DHL express.
 [About Shipping Cost]
The product price on this site is includes the shipping cost for Japan only. For others country, need to add 5,000 yen (about USD50) at the time of settlement and the payment amount is displayed.   
 [About Consumption Tax] 
Since this site is a cross-border site by a Malaysian corporation, it is purchased in Malaysia, so payment of consumption tax is unnecessary. 
 [About Discounts] 
10% discount for bundled shipments over 15,000 yen (about USD150) at a time. 

 [About Payment Methods] 
Paypal credit card in Japanese Yen (VISA / MASTER / JCB / American Express / Union Pay) or can be settled by bank transfer to Japan bank for Japanese site. 
Paypal credit card in USD (VISA / MASTER / JCB / American Express / Union Pay) or can be settled by bank transfer to Malaysia bank for English site.  
 [Inquiries About Products and This Site] 
Feel free to contact us if you have any inquiries regarding products not listed on this site.
    Also, this site will be a dedicated site for customers who purchase for viewing purposes. Customers who wish to purchase for resale purposes, please contact the following email address. Please note that the terms of trade will be FOB Malaysia when making a transaction.

Notation based on Specified Commercial Transaction Law

Shop NameMattoled.com
Distributor Japapro International Sdn. Bhd.
Operation ManagerKiew Yew
AddressSuite 21.03 Level 21 Plaza Pengkalan Jalan Tiong, 3rd Mile Jalan Ipoh, 51100 KualaLumpur, Malaysia
Contact Number603-4041-0844
Emailask@mattoled.com
Others Charges beside Product PriceCourier Service
■ International mail or DHL
Depends on the number of products purchased in each time
1 to 7 products: Singapore Post
More than 8 products: DHL
Payment MethodPay by any of the following payment methods.
PayPal payment/Credit card/Bank transfer
Delivery TimeStock items:
As a general rule, after confirmation of payment, it will be shipped the next business day (Excluding holidays). Estimated number of days required for delivery:
Singapore Post: around 2 weeks
DHL: minimum 4 days
*The above number of days is a guideline (it may be sent due to delays in customs duties, etc.)
Out of Stock Items:
As a general rule, it will be shipped as soon as the product arrives.
The delivery time will be the sum of the delivery time from the arrival date of the product.
Response For Initial Defective Products and Cancellation Due To Customer’s ConvenienceWe will respond individually to initial defective products.
Cancellation due to customer’s convenience after shipping will be accepted only for unopened items. The customer will be responsible for the cost of shipping.

0